We usually ship our orders within 48 hours of receiving them. Mon-Fri.

Our typical delivery time frame is between 2-5 business days.

If has been more than 7 business days from your shipping confirmation email and your tracking indicates that it has been delivered, but you have not received it, please contact us and we will assist you in locating it or we will send you a replacement.

Yes. Our payment system is setup to charge your account right away. However, there may be a couple hour delay at times.

You will see a charge from: SHABLED ONLINE

If you credit or debit card is declined, but you have funds, please contact your bank to make sure there is no hold. If all else fails, please contact us and we will arrange an alternate form of payment.

We do accept returns if you are not happy with the product, but you must pay for the return shipping. If all components are intact and the light is in brand-new condition, we will issue a refund.

If your SHABLED arrived defective or broken, please take a picture and contact us right away. We will email you a return label and send you a replacement right away. Or we will refund you the full amount.

Usually refunds are fully processed within 1-3 business days and you should see it on your statement.

We have approbations from many leading Rabbi’s such as: Rabbi Simcha Bentzion Rabinowitz from Puski Tshivus Jerusalem, The Star K Certification and the New Square Bet Din (New Square Kashrus Council) under the Rabbinical Leadership of Rabbi Aron Goldminzer. Click here to read more.

It sure is! According to The Star K of Baltimore, New Square Bes Din (New Square Kashrus Council) and Rabbi Simcha Bentzion Rabinowitz from Puski Tshivus, Jerusalem

If this page does not answer your question, please contact us here. We’d be happy to assist you!