Frequently Asked Questions

Shipping

How long does it take to ship?

We usually ship our orders within 48 hours of receiving them. Mon-Fri.

What is the delivery speed?

Our typical delivery time frame is between 2-5 business days.

What do I do if my package did not arrive?

If has been more than 7 business days from your shipping confirmation email and your tracking indicates that it has been delivered, but you have not received it, please contact us and we will assist you in locating it or we will send you a replacement.

Billing

Will I be charged right away?

Yes. Our payment system is setup to charge your account right away. However, there may be a couple hour delay at times.

What will I see on my billing statement?

You will see a charge from: SHABLED ONLINE

My card is declined but I have funds!

If you credit or debit card is declined, but you have funds, please contact your bank to make sure there is no hold. If all else fails, please contact us and we will arrange an alternate form of payment.

Returns & Refunds

Can I return my SHABLED if I don't like it?

We do accept returns if you are not happy with the product, but you must pay for the return shipping. If all components are intact and the light is in brand-new condition, we will issue a refund.

It arrived broken or defective! What do I do?

If your SHABLED arrived defective or broken, please take a picture and contact us right away. We will email you a return label and send you a replacement right away. Or we will refund you the full amount.

How long do refunds take to go back into the bank?

Usually refunds are fully processed within 1-3 business days and you should see it on your statement.

Kashrut

Who gave their Hechsher on this?

We have approbations from many leading Rabbi’s such as: Rabbi Simcha Bentzion Rabinowitz from Puski Tshivus Jerusalem, The Star K Certification and the New Square Bet Din (New Square Kashrus Council) under the Rabbinical Leadership of Rabbi Aron Goldminzer. Click here to read more.

Is it Halachically sound?

It sure is! According to The Star K of Baltimore, New Square Bes Din (New Square Kashrus Council) and Rabbi Simcha Bentzion Rabinowitz from Puski Tshivus, Jerusalem

Other

I have a question that is not listed here. What do I do?

If this page does not answer your question, please contact us here. We’d be happy to assist you!